Frequently Asked Questions
Everything you need to know about your MEZI experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is MEZI's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, MEZI ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my MEZI garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each piece. Most of our high-fashion items prefer cold hand washes or professional dry cleaning.